Team Moplet : Support Desk

Philippines has a specific pre-registration process, that needs to be done prior to being able to execute messages towards their end customers.

Pricing and plans can be discussed with your account managers prior to initiating the registration process

Country	Philippines
Pre Registration	Yes
Registration Type	Sender ID Registration
Charges	No charges
ETA (Working Days)	7 – 9 days
Alphabetic Sender ID	Yes
Numeric Sender ID	-
Long Code Support	-
Short Code Support	-
Unicode SMS Support	Yes
Character Set	There are a number of restrictions concerning supported characters. The officially supported ones are: ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz % & ' ( ) * + - . / : ; ! " # ? $ @ 0123456789
2 Way SMS Support	No
Number Portability	-
Noc Format	-
DLR Format	SMSC DLR
Sender ID Type	Registration Required
Doc required for registration	NOC and Incorporation Certificate Required for International** Clients
Comments	Alphanumeric Sender ID
Message restrictions	Restricted content: The following types of traffic are not allowed, and are considered spam: Adult Content - any advertisement promoting nudity/profanity/violent Alcohol - any advertisement promoting alcohol Drugs - any advertisement promoting the use of drugs and other illegal substance Gambling - any advertisement promoting gambling Election - any advertisement promoting a candidate for elections Tobacco - any advertisement promoting the use of tobacco Subscriber-only/A2P: Commercial and promotional advertisement, surveys and other broadcast/push messages shall be sent only to subscribers who have prior consent or have specifically opted-in to receive messages.

Domestic* Clients: This refers to clients requesting for messaging services within the country they are based out of. Example: Filipino client, requesting for termination of messages toward their Filipino audience.

Details required for registration of domestic clients:

1.LOA from brand owner is required.

2.Company name

3.Company address

4.Company logo

5.Sender ID to be registered

6.Sample contents

7.Latest business permit / articles of incorporation are also required.

***In terms of date format, it is to be in MM/DD/YY, and the end date should be a day earlier from the start date. For example:

Start date: 09/09/24

End date: 09/0825

International** Clients: This refers to clients requesting for messaging services outside the country they are based out of. Example: Indian client, requesting for termination of messages toward their Filipino audience.

Details required for the registration process for International Clients:

Name of company:

Company HQ:

Company Type (bank / ecommerce etc.):

URL address:

Sender ID:

Type of message (transactional / promotional):

Sample message:

Message type (International/domestic):

Estimated traffic volume:

Please find attached below the Documents that needs to be submitted for Domestic clients. This is mandatory before you send any messages towards Philippines.

NOC Form – Philippines
Letter of Authorization Template
SMS Masking Authorization Form

Frequently Asked Question

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