Frequently Asked Question
Indonesia has a specific pre-registration process, that needs to be done prior to being able to execute messages towards their end customers.
Pricing and plans can be discussed with your account managers prior to initiating the registration process
Country | Indonesia |
Pre Registration | Yes |
Registration Type | Sender ID Registration |
Charges | No charges |
ETA (Working Days) | 30 – 45 days |
Alphabetic Sender ID | Yes |
Numeric Sender ID | - |
Long Code Support | No |
Short Code Support | Yes |
Unicode SMS Support | No |
Character Set | - |
2 Way SMS Support | No |
Number Portability | No |
Noc Format | - |
DLR Format | SMSC DLR |
Sender ID Type | Registration Required |
Doc required for registration | NOC required for Domestic* Clients, not International** |
Comments | Sender IDs might be replaced by an alphanumeric SenderID to ensure delivery |
Message restrictions | Sexual content is not allowed. |
Domestic* Clients: This refers to clients requesting for messaging services within the country they are based out of. Example: Indonesian client, requesting for termination of messages toward their Indonesian audience.
International** Clients: This refers to clients requesting for messaging services outside the country they are based out of. Example: Indian client, requesting for termination of messages toward their Indonesian audience.
Please find attached below the Documents that needs to be submitted for Domestic clients. This is mandatory before you send any messages towards Indonesia.
- Appointment Letter Hutchison
- Appointment Letter Indosat
- Appointment Letter SmartFren
- Appointment Letter Telkomsel
- Appointment Letter XL
- Sender-ID registration Form – SmartFren