Frequently Asked Question

United Arab Emirates (UAE) Registration Process
Last Updated a year ago

UAE has a specific pre-registration process, that needs to be done prior to being able to execute messages towards their end customers.

Pricing and plans can be discussed with your account managers prior to initiating the registration process 


United Arab Emirates

Pre Registration


Registration Type

Sender ID Registration


No Charges

ETA (Working Days)

10 - 12 days

Alphabetic Sender ID


Numeric Sender ID


Long Code Support


Short Code Support


Unicode SMS Support


Character Set


2 Way SMS Support


Number Portability


Noc Format


DLR Format


Sender ID Type

Registration Required

Doc required for registration

NOC and Trade License Required for International** Clients



Message restrictions

Sexual content is not allowed.
Racist content is not allowed.
Gambling content is not allowed.
Religious content that insults another religion is not allowed.

 As per the new regulations, all customers must create an account on the CMS portal for adding their senders. Please find below the process steps and documents involved in creating the CMS account:

Domestic* Clients:

Customer: Fill application form for the CMS portal (see attached)
Customer: Fill out the party details sheet (see attached )
The CMS team will validate the forms and create the account accordingly.
Once verification is successful the account will be created and the credentials of the new CMS account will be sent to the customer´s email given in the application form.

  • Company Trade License
  • Authorized persons passport copy
  • Authorized persons Emirates ID
  • CMS Form

International** Clients: This refers to clients requesting for messaging services outside the country they are based out of. Example: Indian client, requesting for termination of messages toward their UAE audience. 

Please find attached below the Documents that needs to be submitted for International clients. This is mandatory before you send any messages towards UAE.

  • Company Incorporation Certificate
  • Authorized persons KYC
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