Frequently Asked Question
Kenya has a specific pre-registration process, that needs to be done prior to being able to execute messages towards their end customers.
Pricing and plans can be discussed with your account managers prior to initiating the registration process
Country | Kenya | |
Pre-Registration | Yes | |
Registration Type | Sender ID Registration | |
Charges | 100 Euro/Sender/Year | |
ETA (Working Days) | 20 -25 | |
Alphabetic Sender ID | Yes | |
Numeric Sender ID | Yes | |
Long Code Support | - | |
Short Code Support | - | |
Unicode SMS Support | - | |
Character Set | - | |
2 Way SMS Support | - | |
Number Portability | - | |
Noc Format | - | |
DLR Format | - | |
Sender ID Type | Alpha Dynamic |
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Sender and Content Registration |
| |
Top and known sender are registered. New Sender and Content Registration is required, Generic Numeric SIDs not allowed |
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Doc required for registration | NOC required for Domestic* Clients, not International** | |
Comments | - | |
Message restrictions | - | |
Domestic* Clients: This refers to clients requesting for messaging services within the country they are based out of. Example: Kenyan client, requesting for termination of messages toward their Kenyan audience.
International** Clients: This refers to clients requesting for messaging services outside the country they are based out of. Example: Indian client, requesting for termination of messages toward their Kenyan audience.
Details required for the registration process for International Clients:
Name of company: |
Company Type (bank / ecommerce etc.): |
URL address: |
Sender ID: |
Type of message (transactional / promotional): |
Sample message: |
Message type (International/domestic) : |
Letter of Corporation or any business license. |
***Certificate of Incorporation: It is the registration certificate or articles of incorporation or corporate charter (depends on the jurisdiction), which is a legal document relating to the formation of a company or entity and to show existence of a legitimate company/entity. Any official document can be used. It is important to show the enterprise behind a specific sender id request is a legitimate business.
Please find attached below the Documents that needs to be submitted for Domestic clients. This is mandatory before you send any messages towards Kenya.
- Airtel Kenya NOC Form
- Safaritel Kenya NOC Form
- SMS Authorization Letter Template